If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply. The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.Ĭustomers must report any issues with any product within the first 30 days of purchase. We can not continually refund, replace or exchange your product. Products purchased used or through unauthorized resellers are not covered.Įach purchase can only receive one guarantee redemption. Authorized retailers include:Ĭounterfeit or replicas items are not covered by Vive Health's Guarantee policyįor products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase. Not all of our products are eligible for VAT relief, so we are obliged to charge VAT for those products even after you complete this form.Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. If you fail to return any VAT exemption forms to us we WILL charge your card for the outstanding VAT. If you do not complete the VAT exemption form, or you are not eligible for VAT relief, we are obliged to charge you VAT on the whole of your order. We do NOT decide if an item is or isn’t exempt & we don’t make any more or less money if we charge you VAT or we don’t charge you VAT. Examples of such products are Mobility Scooters, Wheelchairs, Bath Lifts & many more daily living aids. VAT Exemption only applies to certain items these are items which have been designed to be used by someone who is chronically sick or disabled. We don’t need a doctor’s letter or any reference numbers. Its very easy to claim VAT relief, all we need to know is the name, address & disability of the person the item is for & what there chronic sickness or disability is. The toilet safety rails are available at various price points and offer plenty of value for the cost. No proof of your disability need be shown to any party at any time. All the products have mostly positive customer reviews. In order to waive VAT on your purchase, the government requires a simple self declaration to be made as to the nature of your disability at the time of ordering. Important Note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb. with a condition which the medical profession treats as a chronic sickness, such as diabetes or.with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities.To be eligible for VAT relief the government says you have to fit the following criteria,Ĭharities – simply provide your charity number.Ī person is ‘chronically sick or disabled’ if he/she is a person: Its very simple to complete please don't worry! Yes you can, during the checkout process simply choose "I am ordering on behalf of someone else who is chronically sick or has a disabling condition" & fill it out with the details of the applicant. I'm buying for someone else can I still claim VAT relief? Full information about VAT relief can be found on the HMRC website by clicking here. VAT relief for disabled people in a nut shell allows chronically sick or disabled people to buy eligible items at 0% VAT thus saving them money.
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